Terms & Conditions

1. Introduction
1.1 These Terms & Conditions (“Terms”) govern the use of our website and the purchase of products offered on it.
1.2 By accessing or using our website, or by placing an order, you agree to be bound by these Terms.

2. Eligibility
2.1 You confirm that:
(a) You are at least 18 years old.
(b) You have the legal capacity to enter into a binding contract.
(c) You are not prohibited under any applicable law from doing so.

3. Personal Use
Our website and products are provided for personal, non-commercial use only.

4. Prices
4.1 All prices are listed in GBP (£) and are inclusive of applicable taxes (if any), unless stated otherwise.
4.2 Shipping costs are included unless specified at checkout.
4.3 Customers are responsible for any duties or taxes applied upon import into the UK (if applicable).
4.4 In the event of a pricing error, we will notify you and give you the option to confirm your order at the correct price or cancel it.

5. Orders
5.1 All orders are subject to availability. If a product is unavailable, we will notify you and refund any amounts paid.
5.2 A binding contract is formed only once we send you an order confirmation by email.

6. Payment
6.1 Payment must be made using the methods specified at checkout.
6.2 You must use your own valid payment details.
6.3 We are not liable for unauthorized use of your payment information by third parties.

7. Delivery
7.1 We deliver only within the United Kingdom.
7.2 Estimated delivery times are shown at checkout.
7.3 We are not responsible for delays outside our control, including customs delays or courier disruptions.
7.4 The risk in the products passes to you once delivery has been made.

8. Cancellations & Returns
8.1 Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods. We extend this period to 30 days for your convenience.
8.2 Products must be returned in their original condition.
8.3 Return shipping costs are your responsibility, unless the item is faulty or incorrect.
8.4 Refunds will be issued once returned items have been inspected.

9. Faulty or Incorrect Products
9.1 If you receive a faulty or incorrect product, please contact us within 7 days.
9.2 We will provide a refund and cover reasonable return shipping costs.

10. Vouchers & Discounts
10.1 Promotional codes must be entered at checkout.
10.2 Only one code may be used per order.
10.3 In the case of returns, voucher values are non-refundable.

11. Use of the Website
11.1 You may not misuse the website or attempt to:
(a) Damage or impair the website.
(b) Distribute viruses or harmful software.
(c) Collect or copy data without authorization.
11.2 We may suspend or terminate your access if you breach these Terms.

12. Intellectual Property
12.1 All content on the website, including text, images, logos, and code, is owned or licensed by us and protected by intellectual property laws.
12.2 You may use the content only for personal, non-commercial purposes.

13. Privacy & Cookies
13.1 Our Privacy Policy and Cookie Policy form part of these Terms.
13.2 Personal data will be processed in accordance with UK data protection law.

14. Liability
14.1 To the fullest extent permitted by law, we shall not be liable for:
(a) Losses arising from use of the website or third-party content.
(b) Indirect or consequential losses, including loss of profit or business opportunity.
14.2 Our maximum liability is limited to the total price paid for the product giving rise to the claim.

15. Force Majeure
We are not liable for failure or delay in performance caused by events outside our reasonable control, including natural disasters, strikes, or technical failures.

16. Changes to These Terms
We may update these Terms from time to time. Any material changes will be notified in advance. Continued use of the website or placing of orders after changes take effect constitutes acceptance of the updated Terms.

17. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

18. Contact
For any questions regarding these Terms or your order, please contact us at:
📧 info@maisonlondon.uk